24-hour after-sales service hotline Quick response to customer needs

Service teams throughout the country provide professional technical support

The warm and caring customer service center provides sincere telephone return care

The whole service strictly abides by ISO9001 and ISO13485 quality management system specifications

After-sales service mode: On-site service, return service, office after-sales service, etc。

For VIP customers, we will conduct regular inspections for Xaar Biologics instruments and products, carry out targeted pre-maintenance of equipment, effectively reduce equipment failure rate, and extend equipment service life.

Provide customers with professional training services, regularly conduct clinical and maintenance training for medical staff, improve product application proficiency, and reduce clinical application risks.

End customer training, to provide customers with professional on-site training；

Channel provider training, provide comprehensive training for channel providers, bring better customer experience；

Online training, flexible and diverse ways to learn and communicate anytime, anywhere！